Privacy Policy

Privacy Policy

Effective Date: 5 August 2026

At Cryer & Stott Cheesemongers (“Cryer & Stott”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights.

1. Who We Are

Cryer & Stott Cheesemongers

20–24 Station Road
Allerton Bywater
Castleford
West Yorkshire
WF10 2BP

Telephone: 01977 510638

Email: info@cryerandstott.co.uk

Website: https://www.cryerstott.co.uk

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account details (if you create an account)
  • Order history
  • Gift recipient details where you ask us to deliver products
  • Communications with us

Payment Information

We do not store your payment card details.

Payments are processed securely by our payment service providers.

Website Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Cookies and similar technologies

Please see our Cookie Policy for more information.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Take payment
  • Provide customer service
  • Manage your account
  • Respond to enquiries
  • Send service-related communications
  • Prevent fraud
  • Comply with legal obligations
  • Improve our products and website

Where you have given consent, we may also send you marketing communications.

You can withdraw your consent at any time.

4. Our Lawful Bases

Under UK GDPR we rely on one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests
  • Consent (where required)

5. Marketing

If you subscribe to our mailing list, we may send news, offers and updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

We will never sell your personal information to third parties.

6. Who We Share Information With

We only share information where necessary.

This may include:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Regulators or law enforcement where legally required

All suppliers handling personal information are expected to protect it appropriately.

7. International Transfers

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.

8. How Long We Keep Information

We only keep personal information for as long as necessary.

Typical retention periods include:

  • Customer order records: up to 6 years for tax and accounting purposes.
  • Customer enquiries: normally up to 2 years.
  • Marketing records: until you unsubscribe or ask us to remove your details.

Information may be retained longer where required by law or to resolve disputes.

9. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion in certain circumstances.
  • Restrict processing.
  • Object to processing.
  • Request transfer of your data where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details above.

10. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

You can manage cookies through your browser settings.

Further information is available in our Cookie Policy.

11. Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

No method of electronic transmission or storage is completely secure, but we continually review our security measures.

12. Children’s Privacy

Our products are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the effective date shown at the top of this policy.

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